Effective Date: November 1, 2026 | Last Updated: November 7, 2026
At OnMyWay, customer satisfaction is our top priority. We want you to be completely satisfied with our proximity task coordination app.
🛡️ 14-Day Money-Back Guarantee
We offer a hassle-free, 14-day refund guarantee for all initial subscription purchases and digital license keys.
1. Eligibility for Refunds
Initial Subscriptions: If you purchased a subscription (Economic, Pro, or Business/Team tier) and find that OnMyWay does not meet your requirements, you may request a 100% full refund within 14 calendar days of the initial purchase date.
Digital License Keys: License keys that have not been activated or redeemed are eligible for a full refund within 14 days of purchase.
Technical Defects: If you encounter a verified technical defect or compatibility issue that our engineering team cannot resolve within a reasonable timeframe, you are eligible for a refund regardless of usage.
2. Non-Refundable Scenarios
Refund requests submitted after 14 days from the date of purchase.
Accounts that have been suspended or terminated due to violations of our Terms of Service (such as fraudulent chargebacks or abusive behavior).
3. How to Request a Refund
To request a refund, please choose one of the following methods:
Via Email: Send an email to support@foughalia-dev.dz with your order number, customer email address, and reason for the refund.
Via Lemon Squeezy Customer Portal: If your purchase was processed through Lemon Squeezy, you can manage or request a refund directly through the link included in your official email receipt.
4. Processing Timeline
Once your refund request is received and reviewed, refunds are approved within 24 to 48 business hours. Depending on your financial institution or card issuer, funds typically reflect in your account within 3 to 7 business days.
5. Subscription Cancellations
You may cancel a recurring subscription at any time. When cancelled, your access to premium features remains fully active until the end of your current paid billing period, and no further automatic charges will occur.